Terms & Conditions

Definitions

For the purposes of these Terms & Conditions, the following definitions apply:

Services

Apex Creators provides AI brand ambassador creation services, including but not limited to:

• Ambassador Creation: Design and production of a custom AI brand ambassador persona, including photorealistic model generation, content creation, and brand integration.
• Founder Digital Twin: Creation of an AI-powered digital replica of a founder or public figure for content and marketing use.
• Enterprise Solutions: Custom AI ambassador programs for larger brands with bespoke content volume, features, and licensing arrangements.
• Add-on Services: Content batches, seasonal refreshes, market localization, language expansion, voice cloning, ad creative packs, and more.

All service details, deliverables, and pricing are outlined at the time of engagement. Services are subject to availability and we reserve the right to decline any project at our discretion.

Booking & Strategy Calls

Our free strategy call is a no-obligation consultation to explore whether our services are the right fit for your brand. By booking a call, you agree to:

• Provide accurate information about yourself and your business
• Attend the call at the scheduled time or provide at least 24 hours notice to reschedule
• Understand that booking a call does not constitute a purchase or binding agreement

We reserve the right to cancel or reschedule strategy calls at our discretion. We will provide reasonable notice when possible.

Payments & Fees

All service fees are agreed upon in writing prior to commencement of work. By making a payment, you confirm that you have read and agreed to these Terms & Conditions.

• Payment methods: We accept payments via Stripe (credit/debit card). Additional methods may be available upon request.
• Payment timing: A deposit or full payment may be required before work begins, as specified in your service agreement.
• Currency: All prices are listed in US Dollars (USD) unless otherwise stated.
• Taxes: You are responsible for any applicable taxes in your jurisdiction.
• Late payments: We reserve the right to pause work on any project where payment is overdue.

Satisfaction Guarantee & Refunds

Our satisfaction guarantee works as follows:

• Eligibility: The guarantee applies to your first paid service package. It is valid within 14 days of receiving your final deliverables.
• Process: To request a refund, email hello@apexcreators.ai with your order details and the reason for your dissatisfaction. We will review your request within 5 business days.
• Revision first: Before processing a refund, we will offer up to two rounds of revisions to address your concerns. If you are still unsatisfied after revisions, a full refund will be issued.
• Refund method: Refunds are issued to the original payment method within 7–10 business days.
• Non-refundable items: Third-party costs (such as licensed assets, voice cloning software fees, or platform fees) are non-refundable.

Deliverables & Timelines

We aim to deliver all projects within the timelines agreed upon at the start of engagement. Our standard delivery timeline is 30 days from the commencement of work, subject to:

• Timely receipt of all required brand assets and information from the client
• Prompt feedback and approval at each review stage
• No significant changes to the original brief after work has begun

We are not liable for delays caused by the client's failure to provide necessary materials or feedback in a timely manner. We will communicate proactively if any delays arise on our end.

Intellectual Property & Ownership

Upon receipt of full payment, the client receives full commercial ownership of all deliverables produced under their service package, including:

• The AI ambassador persona and associated visual assets
• Generated content, videos, images, and ad creatives
• Any voice clone or digital twin assets (where applicable)

Apex Creators retains the right to:

• Use deliverables in our portfolio, case studies, and marketing materials unless the client requests otherwise in writing
• Retain copies of work for internal records and quality assurance

The client warrants that all brand assets, logos, and materials provided to us are owned by them or that they have the right to use them. The client is solely responsible for ensuring their ambassador does not infringe on any third-party intellectual property rights.

Client Responsibilities

To ensure a smooth and successful project, the client agrees to:

• Provide accurate, complete, and up-to-date brand information, assets, and briefs
• Respond to requests for feedback, approvals, and information within a reasonable timeframe (typically 3–5 business days)
• Ensure all provided materials are legally owned or licensed by the client
• Not use deliverables for any illegal, misleading, or harmful purposes
• Comply with all applicable advertising and content regulations in their jurisdiction
• Obtain any necessary permissions before using AI-generated content featuring likeness similarities to real individuals

Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement. This includes:

• Business strategies, financial information, and internal processes
• Unreleased creative work, briefs, and product details
• Pricing structures and contractual terms

Confidentiality obligations do not apply to information that is publicly available, already known to the receiving party, or required to be disclosed by law.

For clients who require a formal Non-Disclosure Agreement (NDA), please contact us at hello@apexcreators.ai before your project begins.

Prohibited Use

You agree not to use our website or services for any of the following:

• Creating AI ambassador content that is defamatory, discriminatory, harassing, or harmful
• Impersonating real individuals without their explicit consent
• Producing content that violates any applicable laws or regulations
• Using deliverables to spread misinformation, deepfakes for deceptive purposes, or non-consensual intimate imagery
• Reselling or sublicensing our services or deliverables without prior written consent
• Attempting to reverse-engineer, copy, or replicate our proprietary AI processes or methods

Limitation of Liability

To the fullest extent permitted by applicable law, Apex Creators shall not be liable for:

• Any indirect, incidental, special, or consequential damages arising from use of our services
• Loss of profits, revenue, data, or business opportunities
• Damages resulting from the client's use or misuse of deliverables
• Third-party claims arising from the client's use of our services

Our total liability to you for any claim arising out of or in connection with these Terms shall not exceed the total fees paid by you to Apex Creators in the 12 months preceding the claim.

Disclaimers

Our website and services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, including but not limited to:

• Guarantees of specific business results, sales increases, or ROAS from use of AI ambassador content
• Uninterrupted or error-free operation of our website or tools
• Accuracy or completeness of any information on our website

Termination

Either party may terminate a service engagement under the following conditions:

• By the client: You may cancel a project before work commences for a full refund of any deposit paid. Once work has begun, cancellation is subject to our satisfaction guarantee terms (Section 5).
• By Apex Creators: We reserve the right to terminate services if the client breaches these Terms, engages in prohibited use, or fails to make payment. In such cases, work completed to date may be invoiced at a pro-rated rate.

Upon termination, all confidentiality obligations remain in effect and the client must cease using any unfinished or partially delivered assets.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the United States. Any disputes arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation between the parties.

If a dispute cannot be resolved informally, it shall be subject to binding arbitration in accordance with the rules of the American Arbitration Association, unless both parties agree otherwise in writing.

Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. When we do, we will revise the "Last updated" date at the top of this page.

For active clients mid-project, any material changes will be communicated by email. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.

We encourage you to review these Terms periodically to stay informed of any updates.

Contact Us

If you have any questions about these Terms & Conditions or need clarification on any clause, please contact us:

• Email: hello@apexcreators.ai
• Website: apexcreators.ai
• Business: Apex Creators, United States

We aim to respond to all legal inquiries within 5 business days.