📄 Legal
Privacy Policy
Last updated: March 1, 2025 · Effective date: March 1, 2025 · Apex Creators
This Privacy Policy describes how Apex Creators ("we," "us," or "our") collects, uses, and shares information about you when you visit our website at apexcreators.ai, book a strategy call, or otherwise interact with our services.
By using our website or services, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our website.
We take your privacy seriously. We do not sell your personal information to third parties. Ever.
Section 01
Information We Collect
We collect information you provide directly to us and information collected automatically when you use our site.
Information you provide:
- Name, email address, and phone number when booking a strategy call
- Company name, website URL, and industry when completing our booking form
- Payment information when purchasing our services (processed securely through GoHighLevel / Stripe — we do not store full card details)
- Any messages or information you send us via email or contact forms
Information collected automatically:
- IP address and general location data
- Browser type and device information
- Pages visited and time spent on our site
- Referring URLs (how you found us)
- Cookie and tracking data (see Section 4)
Section 02
How We Use Your Information
We use the information we collect to:
- Schedule and manage your strategy call appointments
- Deliver and communicate about our AI ambassador services
- Process payments and send invoices
- Send service-related emails including booking confirmations and reminders
- Respond to your inquiries and provide customer support
- Improve our website and services based on usage data
- Send occasional marketing communications (you can opt out at any time)
- Comply with legal obligations
We only use your data for purposes directly related to delivering our services to you. We do not use your data for profiling, automated decision-making, or any purpose you haven't consented to.
Section 03
How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
- Service providers: We work with third-party tools to run our business, including GoHighLevel (CRM & booking), Stripe (payments), Google Meet (video calls), and email services. These providers only access your data to perform services on our behalf.
- Legal requirements: We may disclose information if required by law, court order, or government authority.
- Business transfers: In the unlikely event of a merger or acquisition, your information may be transferred as part of that transaction.
- With your consent: We may share information for any other purpose with your explicit consent.
Section 04
Cookies & Tracking
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device.
We use the following types of cookies:
- Essential cookies: Required for the website to function properly, including booking form functionality.
- Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
- Marketing cookies: Used to track visitors across websites to display relevant ads (e.g., Meta Pixel, if applicable).
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
Section 05
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Booking and contact information: retained for up to 3 years after last interaction
- Payment records: retained for 7 years as required by US tax law
- Marketing communications data: retained until you unsubscribe
You may request deletion of your data at any time by contacting us at hello@apexcreators.ai.
Section 06
Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request that we delete your personal data ("right to be forgotten").
- Opt-out: Unsubscribe from marketing emails at any time using the unsubscribe link in any email we send.
- Data portability: Request your data in a portable format.
- Objection: Object to the processing of your data in certain circumstances.
To exercise any of these rights, contact us at hello@apexcreators.ai. We will respond within 30 days.
Section 07
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:
- SSL/TLS encryption on all data transmitted through our website
- Secure third-party payment processing via Stripe (PCI-DSS compliant)
- Access controls limiting who within our team can access client data
- Regular security reviews of our tools and processes
While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.
Section 08
Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
If you believe we have inadvertently collected information from a child, please contact us immediately at hello@apexcreators.ai.
Section 09
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Third-party tools we use include:
- GoHighLevel — CRM and booking platform
- Google Meet — video conferencing
- Stripe — payment processing
- Google Analytics — website analytics
Section 10
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we do, we will update the "Last updated" date at the top of this page.
We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
For significant changes, we may also notify you by email if we have your contact information on file.
Section 11
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us:
We aim to respond to all privacy-related inquiries within 5 business days.